Royal Executive Limo
Effective date: November 7, 2026

These Terms of Service (“Terms“) govern your access to and use of the websites, online booking platform, and mobile applications (passenger and chauffeur/driver) operated by Royal Executive Limo (“REL,” “we,” “us,” or “our”) (together, the “Platform“). The chauffeured transportation you book through the Platform is also governed by our Terms & Conditions, and your use of the Platform is governed by our Privacy Policy, each incorporated here by reference.

By creating an account, accessing, or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1. Who May Use the Platform

You must be at least 18 years old and able to form a binding contract to use the Platform. By using it, you represent that you meet these requirements and that the information you provide is accurate and complete.

2. Accounts and Security

Some features require an account. You may register or sign in using your phone number and a one-time passcode or other supported method. You are responsible for keeping your account credentials and the devices you use secure, and for all activity under your account. Notify us promptly at admin@royalexecutivelimo.com if you suspect unauthorized use. We may suspend or close accounts that violate these Terms or that we reasonably believe pose a risk.

3. The Platform Is a Booking and Management Tool

The Platform lets you request, book, pay for, and manage chauffeured transportation, and lets our chauffeurs and affiliate partners receive and manage trip assignments. The Platform itself is a technology service; the transportation is provided by REL and/or its vetted affiliate operators and is subject to the Terms & Conditions. A quote or booking request is confirmed only when we provide a confirmation.

4. License to Use the Apps

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to download and use our applications on a device you own or control, solely to use the Services. We retain all rights not expressly granted.

5. Acceptable Use

You agree not to:

• use the Platform for any unlawful, fraudulent, or harmful purpose;
• interfere with or disrupt the Platform or its security, or attempt to gain unauthorized access to it;
• copy, scrape, reverse engineer, decompile, or create derivative works from the Platform except as permitted by law;
• resell, sublicense, or commercially exploit the Platform without our written permission; or
• submit false information or impersonate any person or entity.

6. Payments Through the Platform

When you book a ride, you authorize us and our payment processor to charge your selected payment method for the fare and any applicable fees in accordance with the Terms & Conditions. Pricing, deposits, cancellation charges, wait-time, gratuity, and other fees are described there.

7. Electronic Communications

By using the Platform, you consent to receive communications from us electronically — including by email, in-app message, push notification, and text message — relating to your account and bookings. Marketing messages are subject to your consent, and you may opt out as described in our Privacy Policy (for example, reply STOP to texts). You agree that electronic agreements, notices, and records satisfy any legal requirement that such communications be in writing.

8. Intellectual Property

The Platform, including its software, text, graphics, logos, and the “Royal Executive Limo” name and branding, is owned by REL or its licensors and is protected by intellectual property laws. Except for the limited license above, these Terms do not grant you any rights in our intellectual property.

9. Your Content and Feedback

You are responsible for information you submit through the Platform, and you grant us a license to use it to operate and improve the Services. If you send us suggestions or feedback, you grant us the right to use them without restriction or obligation to you.

10. Chauffeur / Driver App Users

If you access the driver application as a chauffeur or affiliate operator, you may do so only as authorized by REL and in accordance with any separate agreement between you and REL. Access to the driver app does not by itself create an employment relationship and may be suspended or revoked at our discretion.

11. Third-Party Services and App Stores

The Platform relies on third-party services (such as hosting, payment processing, messaging, and mapping) and is distributed through the Apple App Store and Google Play. Your use of those services and stores is also subject to their terms. If you obtained an app from the Apple App Store, you acknowledge that Apple is not responsible for the app or its support, that these Terms are between you and REL (not Apple), and that Apple and its subsidiaries are third-party beneficiaries entitled to enforce these Terms against you.

12. Disclaimers

The Platform is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that defects will be corrected.

13. Limitation of Liability

To the fullest extent permitted by law, REL and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or relating to your use of the Platform. Our total liability for any claim relating to the Platform will not exceed the greater of the amount you paid us for the booking giving rise to the claim or one hundred U.S. dollars (US$100). Nothing in these Terms limits liability that cannot be limited under applicable law. Liability relating to the transportation service itself is addressed in the Terms & Conditions.

14. Governing Law; Dispute Resolution

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Except where prohibited by law, any dispute relating to the Platform or these Terms will be resolved by binding individual arbitration administered by a recognized arbitration provider seated in New York, New York, and you and REL waive the right to a jury trial and to participate in any class or representative action. You may opt out of arbitration by written notice to admin@royalexecutivelimo.com within 30 days of first accepting these Terms. Either party may bring a qualifying claim in small-claims court. Any claim not subject to arbitration will be brought exclusively in the state or federal courts located in New York.

15. Indemnification

You agree to indemnify and hold REL harmless from claims, losses, and expenses (including reasonable legal fees) arising from your misuse of the Platform or your violation of these Terms or applicable law.

16. Suspension and Termination

We may suspend or terminate your access to the Platform at any time if you violate these Terms or if we discontinue the Platform. You may stop using the Platform at any time. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and dispute resolution) will survive.

17. Changes to These Terms

We may update these Terms from time to time. We will revise the “Effective date” above and, for material changes, provide additional notice where appropriate. Your continued use of the Platform after an update means you accept the revised Terms.

18. Contact Us

Royal Executive Limo
Email: admin@royalexecutivelimo.com
Phone (calls): (917) 277-3356
Text (SMS): (628) 238-4584