Royal Executive Limo
Effective date: November 7, 2026
These Terms & Conditions (“T&Cs“) govern the chauffeured transportation services (“Services” or “rides“) that Royal Executive Limo (“REL,” “we,” “us,” or “our”) provides to customers (“you“). They apply to every reservation you make with us, whether booked through our website, our online booking platform, our apps, by phone, or by email. Your use of our websites and apps is also governed by our Terms of Service, and your personal information is handled under our Privacy Policy.
By booking a ride with REL, you agree to these T&Cs on behalf of yourself and all passengers in your party.
1. Services and Service Area
REL provides professional chauffeured transportation, including airport transfers, point-to-point trips, hourly “as-directed” service, roadshows, events, and group transportation. We operate 24/7 and serve New York City and Long Island, major U.S. cities, and other locations worldwide, in some areas through vetted affiliate operators. Availability depends on location, vehicle, and advance notice.
2. Reservations and Confirmation
A reservation is a request until REL confirms it. We will confirm bookings and any changes by email, text, or in the app. Please provide accurate and complete details — pickup and drop-off addresses, date and time, passenger count, flight information, and any special requests (for example, a child seat or accessibility need). You are responsible for the accuracy of the information you provide; we are not responsible for problems caused by incorrect details.
3. Rates and Charges
Fares are based on the service type and the quote provided at booking. Depending on the trip, charges may include:
- a base fare (point-to-point) or an hourly rate for as-directed service, with hourly bookings for a minimum of 3 and up to 12 hours;
- tolls, parking, airport access and meet-and-greet fees, and permits;
- surcharges for late-night hours, holidays, peak demand, additional stops, or out-of-area travel; and
- applicable taxes and gratuity.
Quotes are estimates based on the information provided and may change if the trip details change (for example, added stops, extra time, or route changes). We will make reasonable efforts to communicate material changes.
4. Payment
By booking, you authorize REL and our payment processor to charge your payment method for the fare and any applicable charges and fees. We may place a pre-authorization hold on your card before the trip and charge the final amount at or after completion. For certain bookings (such as hourly, group, event, or long-distance service) we may require a deposit or full prepayment. You are responsible for all charges incurred on your reservation, including charges added after the trip for fees described in these T&Cs.
5. Cancellations, Changes, and No-Shows
The following are standard terms you can adjust to match REL’s policy:
- Sedans and SUVs: cancel at no charge up to 24 hours before the scheduled pickup; cancellations within 24 hours may be charged up to the full fare.
- Vans, sprinters, buses, and special/event vehicles: cancel at no charge up to 48–72 hours before pickup; later cancellations may be charged a deposit or the full fare.
- No-show: for non-airport pickups, the chauffeur will wait up to 45 minutes from the scheduled pickup time (the first 15 minutes complimentary, the remainder as paid wait time — see Section 6). If the passenger cannot be located and no communication is received by REL or the chauffeur within that time, the trip is treated as a no-show and the full amount is charged or billed. For airport pickups, the chauffeur waits through the complimentary period in Section 6 (plus any additional time arranged); if the passenger still cannot be located and no communication is received, the trip is likewise treated as a no-show and charged in full.
- High-profile and limited-availability events: certain premium or limited-availability bookings (for example, major events and high-demand dates) require full payment upfront at the time of booking and are subject to a cancellation deadline of 7 days before the scheduled service, unless a different deadline is specified at the time of booking. For these bookings, all deposits are non-refundable, and any payment taken in full is non-refundable, regardless of when you cancel.
- Changes are subject to availability; significant changes may be treated as a new booking.
6. Wait Time and Grace Periods
- Airport pickups: a complimentary wait of 60 minutes applies at any airport (we track flights and measure from the actual landing time). Wait time beyond the complimentary 60 minutes is charged as paid wait time at the applicable pro-rated hourly rate.
- All other pickups: a complimentary wait of 15 minutes applies, after which wait time is charged as paid wait time at the applicable pro-rated hourly rate.
7. Gratuity and Additional Fees
Gratuity for the chauffeur is at your discretion. Additional fees may apply for:
- Cleaning / sanitation: a fee of up to $250 for excessive mess, spills, or sickness in the vehicle;
- Damage: the cost of repair or replacement for damage caused by a passenger;
- Extra stops, added time, or waiting beyond what was booked; and
- Smoking, which is not permitted in any vehicle and may incur a cleaning fee.
8. Vehicles and Chauffeurs
We will provide the vehicle class you booked. If that exact vehicle is unavailable due to mechanical or operational reasons, we may substitute a comparable or upgraded vehicle at no extra cost. We assign chauffeurs at our discretion and may use vetted affiliate operators to fulfill a trip, particularly outside our core service area. Vehicle images on our website and apps are for illustration.
9. Passenger Responsibilities and Conduct
For everyone’s safety, passengers must:
- wear seatbelts as required by law and follow the chauffeur’s reasonable safety instructions;
- not exceed the vehicle’s stated passenger or luggage capacity;
- not engage in illegal activity, bring illegal or hazardous items, or smoke or vape in the vehicle; and
- treat the chauffeur, the vehicle, and other road users with respect.
Child passengers. You are responsible for requesting and, where required, providing appropriate child restraints in accordance with New York law and the law of the jurisdiction in which the trip takes place. Please tell us at booking if a child seat is needed.
Luggage and items. You are responsible for your belongings. We are not liable for items left in a vehicle, though we will make reasonable efforts to return found property.
REL may refuse or discontinue service, without refund, to any passenger who is abusive, intoxicated to the point of risk, violating these T&Cs, or creating an unsafe situation.
10. Delays, Traffic, and Events Beyond Our Control
We make every reasonable effort to be on time, but we are not responsible for delays or failures caused by circumstances beyond our reasonable control, including traffic, weather, road closures, accidents, flight delays or changes, acts of government, or other events of force majeure. For time-sensitive travel, please allow adequate buffer time; we are not responsible for missed flights, connections, or appointments.
11. Insurance and Liability
REL is a licensed and insured transportation provider. To the fullest extent permitted by law, our liability arising from the Services is limited to the limits of our applicable insurance coverage, and we are not liable for indirect, incidental, special, or consequential damages, including losses from delays or missed events. Nothing in these T&Cs limits any liability that cannot be excluded or limited under applicable law.
12. Affiliate and Third-Party Operators
Where REL arranges a trip through an affiliate operator, we select partners we believe to be reputable and appropriately licensed and insured, but the operator is responsible for the operation of its own vehicles and drivers. We remain your point of contact for the booking.
13. Complaints
If something goes wrong, please contact us promptly at admin@royalexecutivelimo.com or by phone so we can make it right. We take service issues seriously and will investigate and respond.
14. Governing Law and Disputes
These T&Cs are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute relating to the Services will be resolved as set out in our Terms of Service, including the arbitration and venue provisions there.
15. Changes to These T&Cs
We may update these T&Cs from time to time. We will revise the “Effective date” above, and the version in effect when you book applies to that booking. Your continued use of the Services after an update means you accept the revised T&Cs.
16. Contact Us
Royal Executive Limo
Email: admin@royalexecutivelimo.com
Phone (calls): (917) 277-3356
Text (SMS): (628) 238-4584
